The Glacial Bay Clay Mask is formulated primarily for those with oily and combination skin types. However, it is gentle enough to be used on sensitive skin types. We recommend using the mask between 2-3 times a week on oily and combination skin, and 1 time a week on dry and sensitive skin for the best results. As with any new skincare product, we recommend conducting a patch test or sharing our ingredient list with your healthcare provider before usage.

Yes! The Glacial Bay Clay Mask is vegan, cruelty-free, and certified by PETA.

The products are made and formulated in the United States.

The Glacial Bay Clay Mask is best used after the cleansing step in your skincare routine. Once your skin is cleansed and dried, apply the mask to your skin, avoiding the eye and lip areas. A little goes a long way! Leave on for 5-10 minutes. Gently remove with warm water or a warm washcloth. Pat dry. Follow up with the remaining products in your skincare routine!

You can use the mask either in the morning or at night. It provides a wonderful, oil free base to layer on additional skincare products or apply makeup!

We do not use any intentionally added nut ingredients in our formulas. However, our products are not manufactured in a nut-free facility so there is always the very small possibility of a cross-contamination.

Our products do not contain synthetic fragrances. Instead, the wonderful scent is derived purely from the botanical extracts.

Reach out to us at hello@knowbeauty.com and we will be able to help you out!

You can check the status of your order by clicking ‘View Your Order’ on your Order Confirmation email. Once your order has been processed and dispatched from our warehouse, a shipping confirmation email will be sent to you so you can track your order.

If you didn't receive the order confirmation, don't place your order again until you're sure the order didn't go through or you may end up with a duplicate order. Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours.

Sometimes, our emails may be flagged by your email client’s spam filter; check your spam folder and make sure to add KNOW Beauty to your safe list so this won’t happen again. If you still can’t find your order confirmation email, email us at hello@knowbeauty.com with name, and email address.

We will honor exchanges or refunds within 30 days for Domestic Orders on a case by case basis. We understand skincare is a personal purchase. Sometimes an item is not right for you. Note: original shipping charges are non-refundable.

Please take note that once the order has been placed we're unable to cancel or modify the order. All sales are final.

Promo codes cannot be combined, nor can multiple codes be applied to a single order. Promo codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.

Always make sure to review your order summary before completing checkout to make sure you've got the best deal!

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Don't worry, please contact us at hello@knowbeauty and we will do our best to help you! Keep in mind that promo codes cannot be combined, nor can they be used during promotions.

Promo codes and discounts are only valid on orders placed during the sale period. Unfortunately we can’t apply discounts on orders placed before the sale started or after the sale has ended.

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