Money Back Guarantee:

We understand skincare is a personal purchase. Sometimes an item is not right for you.  We will honor returns, exchanges or refunds within 30 days for all Domestic Orders. If you are dissatisfied with your order, you may contact us by email at info@knowbeauty.com within 30 days of receiving your order.

We do not accept returns on the Skin DNA test. We will refund your order only if the order is cancelled before it has shipped. To ensure health safety and accuracy of results, the contents of our kits must not be contaminated or damaged in any way. Once the kit is opened, our ability to offer a safe and effective testing experience is compromised and the kit cannot be reused.

Exchanges:

If there’s an issue with your product(s) we will happily replace it for you. Contact our customer care team at info@knowbeauty.com.