1. Register your kit by signing up for an account or logging into your existing account by clicking the person icon at the top right of the website. Once logged in, click Kit Registration at the top and register your barcode.
2. If you haven’t completed the online skin diagnostic, you can do so in your account portal as well or by going here.
3. Write your date of birth on the envelope.
4. Take the first swab and brush it firmly up, down, back, and forth on the inside of your cheek for 30 seconds. Let swabs dry before placing them in the envelope. Repeat the process with all 4 swabs. Make sure to use one swab at a time.
5. Seal the envelope inside the original shipping box and stick-on the return shipping label provided. Drop it in a nearby UPS mailbox.
It should take 2 business days for your sample to arrive at the lab. Once the sample arrives, our scientists will analyze and upload your data. You’ll receive regular updates via email to keep you in the loop. Once your results are ready, you’ll receive an email notification with a link to your recommended skincare routine. This regimen is based on 7 fundamental genetic categories - combined with your unique lifestyle factors - to create a solution that’s unique to your skin.